Blazing Creations
Returns and Refunds Policy**
We follow the Consumer Guarantees Act and ensure all products meet acceptable quality standards. Because our items are handmade and involve fragrance, wicks, wax, flowers and safety components, we do not offer returns for change of mind.
Returns and Refunds Policy**
We follow the Consumer Guarantees Act and ensure all products meet acceptable quality standards. Because our items are handmade and involve fragrance, wicks, wax, flowers and safety components, we do not offer returns for change of mind
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Faulty or Damaged Items
If an item arrives damaged or is faulty, please contact us within 48 hours with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace the item or arrange a refund if the product is proven to be faulty or damaged on arrival.
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No Change of Mind Returns
We do not accept returns if:
You have changed your mind
You ordered the wrong item
You decided you no longer want the product
The candle has been used or lit
This is in accordance with NZ consumer law and standard practice for candle, cosmetic, and handmade product businesses.
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Exceptions
We cannot replace or refund items damaged due to:
Incorrect candle burning practices
Leaving candles unattended or burning longer than recommended
Not trimming wicks
Exposure to heat, sunlight, or misuse
Accidental dropping or customer damage
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Refund Processing
If a refund is approved for a damaged or faulty product, processing time is 5 to 7 business days.
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How to Contact Us
Email blazingcreationscandleboutique@gmail.com
Include your name, order number, and clear photos of the issue.
Returns and Refunds Policy**
We follow the Consumer Guarantees Act and ensure all products meet acceptable quality standards. Because our items are handmade and involve fragrance, wicks, wax, flowers and safety components, we do not offer returns for change of mind.
---
Faulty or Damaged Items
If an item arrives damaged or is faulty, please contact us within 48 hours with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace the item or arrange a refund if the product is proven to be faulty or damaged on arrival.
---
No Change of Mind Returns
We do not accept returns if:
You have changed your mind
You ordered the wrong item
You decided you no longer want the product
The candle has been used or lit
This is in accordance with NZ consumer law and standard practice for candle, cosmetic, and handmade product businesses.
---
Exceptions
We cannot replace or refund items damaged due to:
Incorrect candle burning practices
Leaving candles unattended or burning longer than recommended
Not trimming wicks
Exposure to heat, sunlight, or misuse
Accidental dropping or customer damage
---
Refund Processing
If a refund is approved for a damaged or faulty product, processing time is 5 to 7 business days.
---
How to Contact Us
Email: blazingcreationscandleboutique@gmail.com
Include your name, order number, and clear photos of the i
For safety and hygiene reasons, the following items cannot be returned:
Candles that have been lit or burned
Used wax melts
Custom made or personalised products
Items purchased on clearance or final sale
Products damaged due to misuse, incorrect burning, or improper handling
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Damaged or Faulty Products
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace or refund damaged items at no cost to you.
---
Change of Mind Returns
If you change your mind after receiving your order, you may return the item within 14 days.
Return shipping is the responsibility of the buyer, and the item must arrive in unused condition.
Refund Processing Time
Approved refunds are processed within 5 to 7 business days back to your original payment method. Please allow extra time for your bank to clear the funds.
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Incorrect Address or Failed Delivery
If an incorrect address is provided and the parcel is returned to us, the customer is responsible for the cost of redelivery.
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How to Request a Return
Email us at: blazingcreationscandleboutique@gmail.com
Include your name, order number, and a description of the issue.
Non Returnable Items
For safety and hygiene r
easons, the following items cannot be returned:
Candles that have been lit or burned
Used wax melts
Custom made or personalised products
Items purchased on clearance or final sale
Products damaged due to misuse, incorrect burning, or improper handling
---
Damaged or Faulty Products
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:
Your order number
A clear photo of the issue
A photo of the packaging
We will replace or refund damaged items at no cost to you.
---
Change of Mind Returns
If you change your mind after receiving your order, you may return the item within 14 days.
Return shipping is the responsibility of the buyer, and the item must arrive in unused condition.
Refunds for change of mind will be processed once the returned item is received and inspected.
Refund Processing Time
Approved refunds are processed within 5 to 7 business days back to your original payment method. Please allow extra time for your bank to clear the funds.
---
Incorrect Address or Failed Delivery
If an incorrect address is provided and the parcel is returned to us, the customer is responsible for the cost of redelivery.
---
How to Request a Return
Email us at: blazingcreationscandleboutique@gmail.com
Include your name, order number, and a description of the issue.
Returns and Refunds Policy**
We want you to love every candle and handcrafted item you purchase from us. If something is not quite right, we are here to help. Please read our returns and refund guidelines below.
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Returns and Exchanges
You may return eligible items within 14 days of receiving your order.
To be eligible for a return, the item must be:
Unused
Unlit
In its original condition
In its original packaging
Once we receive the item back, we can offer:
A replacement
An exchange
A store creditReturns and Refunds Policy**
We want you to love every candle and handcrafted item you purchase from us. If something is not quite right, we are here to help. Please read our returns and refund guidelines below.
---
Returns and Exchanges
You may return eligible items within 14 days of receiving your order.
To be eligible for a return, the item must be:
Unused
Unlit
In its original condition
In its original packaging
Once we receive the item back, we can offer:
A replacement or replacement or
Return and Refund
Blazingcreations
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